At By Miles, we are on a mission to make driving fairer.
Car insurance doesn’t have the best reputation. It’s dull, unfair, expensive and involves far too much unnecessary paperwork!
We’re changing that. We launched the UK’s first real-time pay-by-mile car insurance policies in 2018, along with a smart driving app, because owning a car should set you free, not tie you down.
It’s probably this attitude that meant we were voted the best car insurance provider in the UK within our first year.
These are the things that really matter to us. We call them ‘virtues’ rather than ‘values’ because they’re not just aspirational words, but things we already do and have committed to keep doing. We decided on these virtues as a whole company, so there’s no corporate waffle, just a basic set of shared beliefs that guide us in everything we do.
We own up, we don’t blame. We’re humble enough to take feedback on board, and respectful enough to give it. The next big idea could come from anywhere, so everyone’s opinion matters.
We challenge with kindness, making sure everyone feels safe and included. We support each other.
We take time to learn so that we can improve ourselves, our colleagues and our products. We’re not afraid to make mistakes if it gives us the opportunity to grow.
We consider before we start, whether that’s interrogating details to save confusion down the line, or getting help from others.. We make decisions using data, not opinions, and we use our time wisely, always staying focused on the end goal.
We’re clear in our vision. We’re never afraid to challenge the status quo if it will help us make things better.
Car insurance is bought by everyone, so our members come from all over the country, aged from 21 through to 80. Inclusion is at the core of our business and our hiring, we want to make everyone feel safe to be themselves, and know that we will never compromise on that.
We want to know when we can do better, and we ask our members and our team regularly so we never get complacent. Every voice is important.
Our benefits reflect our Virtues, and are reviewed every 12 months based on feedback from the whole team. We believe in benefits in practice, not benefits in theory, so we work hard to ensure our team can access the things that truly matter to them.
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